Several days ago my vehicle’s brakes suddenly and very quickly disappeared. Fortunately there was still a little braking ability to get me home safely. I had a very hectic week scheduled and this situation was certainly putting a monkey wrench over all my plans. I proceeded to google local auto repair establishments and began calling them with very little to no luck in finding anyone who could help me out in a reasonable emergency situation timeline. Many responses were….sorry, were short staffed, sorry, we’re fully booked…not one of them showing any concern or care. After about 5 different calls I came across Marks Auto Service and called them. Mark answered the phone and I proceeded to explain my situation. Mark was extremely gracious and genuinely concerned. He explained that if I got the car there he could look at it that very afternoon to establish a diagnosis. He also mentioned that he could offer me a complimentary loaner vehicle at no charge….PERFECT! Long story short, my vehicle was diagnosed along with several other much needed service suggestions. Despite the complexity of the original brake issue involving parts to be ordered and the labour intensity surrounding this repair they came through in flying colours with the estimated timeline. Marks Auto Service gets it…they excel in customer service and genuine care and operate in a very thorough and professional manner. Any further service issues in the future along with scheduled maintenance on my vehicle will only be through Marks Auto Service. Thank you Mark!